SHIPPING & RETURNS

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

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Domestic Shipping Rates and Estimates

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Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping for Canadian orders over $50!

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Local delivery

 

Free local delivery is available for orders over $25 within Toronto region.

Deliveries are made from 8am - 6pm on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

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You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range.

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International Shipping

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We offer international shipping!

Shipping charges for your order will be calculated and displayed at checkout. 

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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kanji Knit is not responsible for these charges if they are applied and are your responsibility as the customer.

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How do I check the status of my order?

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When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

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If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at kanjiknit@gmail.com with your name and order number, and we will look into it for you.